The latest version of this disclosure document is published at www.livingroomofsatoshi.com/disclosure
A complete historical list of changes by date is published at www.livingroomofsatoshi.com/disclosure-changes
A link to this document is available on every form (website and mobile apps) where a bill can be paid.
All Terms and Conditions may be varied at any time by the issuer. A statement setting out the effect of the variation or change will be displayed at www.livingroomofsatoshi.com/disclosure-changes
No expiry date applies to any benefits of the normal operation of this facility.
In the case of unclaimed customer funds due to a failed transaction, a 24 month expiry date applies. If you do not make a reasonable attempt to contact us within 24 months, the funds will be forfeited. The payment date of any bill can be found at any time in the "My Bills" section of the website.
All payments are final.
If a mistaken or unauthorised transaction occurs, you will need to contact the biller (or payee) directly to recover the funds. While we will assist to try to recover funds that have been transferred by mistake, we accept no liability for mistaken or unauthorised payments.
If you initiate a payment of cryptocurrency different to the exact cost of the bill, your bill payment may not complete. After a failed payment you will be instructed to contact support and may be required to re-submit payment for the correct amount in order to complete the bill payment at the updated cryptocurrency exchange rate.
Any refunds issued will be made in AUD to your nominated Australian bank account.
Refunds can be made to:
BPAY Transactions are limited to a maximum of $1000 each. You may pay up to $50000 of bills per day, and you can split up a bill across several transactions.
Transactions to a bank account are limited to a maximum of $50000 each.
If a bill payment fails for any reason, a 24 month expiry date to those funds applies. If you do not make a reasonable attempt to contact us within 24 months, the funds will be forfeited. The payment date of any bill can be found at any time in the "My Bills" section of the website or mobile app.
At any time, you can refer to the "My Bills" section of the website or mobile app to see the record of at least your last 10 transactions.
There are no fees or charges for using this facility.
Fees and charges are subject to change during the life of this facility. If fees or charges change, information about changes to fees and charges will be displayed prominently on our website and mobile apps, emailed to all users of the facility, and made on our twitter feed: @roomofsatoshi.
To help you choose a reward, the specific reward details are listed for each reward at livingroomofsatoshi.com/rewards
Please choose your reward carefully. Once you have redeemed points for your reward it cannot be exchanged, cancelled or refunded for any reason except where that reason is covered by a consumer guarantee in the Australian Consumer Law (for instance, where the reward is faulty or not as described).
We reserve the right to make any changes at any time to the range of available rewards, the number of points required for a reward and the terms and conditions applicable to rewards, irrespective of the effect on members' points without prior notice and at our absolute discretion.
Where applicable, rewards will be posted or delivered to the postal address or email address at the time of redeeming. If posted, rewards will be sent by ordinary mail to Australian addresses only.
We will endeavour to deliver rewards within the stated time frame, but this may not always be possible. You must contact us as soon as possible if you do not receive your reward or reward letter within the specified delivery time. Merchandise rewards should be received within 4 weeks of being requested. If your reward is not received within this time frame, please contact us at email@example.com
To assist us to manage your claim, you must make any claim for non-delivery within two months of requesting the reward. A claim for damage must be made within 7 days of delivery. Without limiting our general exclusion of liability under our Terms and Conditions, or any applicable consumer guarantee under the Australian Consumer Law, any liability in relation to a non-delivery or damage during delivery is excluded, to the extent permitted by law, if you do not make a claim within the required period.
All merchandise rewards are subject to availability. Where there is a stock shortage or delay, we may substitute a product of equal or greater value.
Cash rewards are only available to Australian bank accounts. You must ensure that the account details entered at the time of claim are correct.